Access - A Quick Guide

Walk-in Service

This is offered at all three sites from 8.30am - 4pm weekdays (The Practice closes Wed 12-2pm and on the forth Wed we close all afternoon from 12 noon). Due to the nature of the walk-in there is no specific choice of clinician. The Receptionist will ask you to give/write a brief description of the problem so that you are seen appropriately. Walk-in at our Student Health is mostly nurse led but if you need to see a GP at Student Health there are pre-bookable GP appointments available.

Telephone Consultation

Ring us and leave a contact number. One of our clinicians will call back. We will try to return your call within half an hour. There are many problems we can deal with over the phone, especially if no examination is required and the problem is not too complex. A prescription can be provided if necessary

E-mail Advice

Available on our website Many problems are suitable for email advice. We aim to respond within 1-2 working days. If a quicker response is needed then please try one of our other options.

Appointments

To ensure continuity of care or to limit the risk of waiting to be seen you will still be able to book appointments with individual clinicians. The wait for a pre-booked appointment may be over a week. It is essential that you arrive on time. If you fail to attend without a good reason no further pre-booked appointments will be given for 6 months

Long term Conditions Clinics

These clinics are for patients who have an illness that requires lifelong treatment e.g. raised blood pressure diabetes, asthma, heart disease etc. If you have one of these conditions you may be asked to attend these clincs.

Walk-in Times

Brownlow Group Practice

8.30 am - 4pm every day except Thursday afternoon.
Closed every Wednesday between 11.30am and 2pm

Student Health

8.30 am - 4pm every day.
Closed every Wednesday between 11.30am and 2pm

Ropewalks Surgery

8.30 am - 4pm every day.
Closed every Wednesday between 11.30am and 2pm

SHAC, Carnatic Halls

4pm - 7pm Monday, Tuesday and Thursday.
3pm - 7pm Wednesday
3pm - 6pm Friday
(Term time for University of Liverpool Students only)

What to do if you have a health concern

Brownlow Health wants to work with you to make sure you access the right advice and care. This is not as straight forward as it might seem at first so below are some suggestions designed to help:

Talk to friends and family.

There is often a wealth of information and experience out there. Self care is a very valid form of health care particularly in the early stages of any health problems. Many illness will settle on their own over a few days and making a diagnosis in the early stages of an illness is often not possible.

Speak to your local pharmacist.

Many people do not know that the local pharmacist will offer consultations and provide advice and treatment for a range of minor illnesses. They are also trained to recognise the warning signs of more serious illness and will be able to suggest you see your doctor.  For more information see our Care at the Chemist page.

Ask the GP Practice for help.

There are different ways to access services from the practice which are designed to meet the different needs people have. In modern general practice there are many other people who work there apart from doctors. The nurses are often trained to a level where it becomes difficult to tell them apart from the doctors! Clinicians will often specialise in certain areas. If you are a little uncertain who might help best then speaking to the receptionist can be helpful. See above for a description of the different services available in the practice.

Out of Hours Service.

This is provided by an organisation called UC24 and can be contacted on 0151 220 3685. They are available during the week from 6:30pm to 8am weekdays and through the whole weekend.

Walk in Centres.

These are usually nurse lead services provided by the local health provider. They are usually open from 10am to 10pm but this does vary. The local services are Old Swan Walk-in Centre, 0151 285 3565, Great Charlotte Street Walk-in Centre, 0151 285 3535, Everton Road Walk-in Centre 0151 300 8232 .and the Childrens Walk-in Centre, 0151 733 4644.

Accident and Emergency Departments.

These are best avoided unless you believe you have a serious illness which needs urgent treatment in hospital or have had an accident which will require stitching/ X-Rays. If you are unsure ring the Practice.